SUDHA vs. JAIPRAKASH ASSOCIATES LTD.

Case Type: Civil Appeal

Date of Judgment: 16-09-2022

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NON­REPORTABLE IN THE SUPREME COURT OF INDIA CIVIL APPELLATE JURISDICTION  CIVIL APPEAL NO. 6439 OF 2021 Sudha & Ors.                         …Appellants         v. Jaiprakash Associates Limited              ...Respondent J U D G M E N T ABHAY S. OKA, J. FACTUAL MATRIX This   is   a   statutory   appeal   under   Section   23   of   the 1. Consumer Protection Act, 1986. This appeal takes exception th to the final judgment and order dated 29  April 2021 of the National   Consumer   Disputes   Redressal   Commission,   New Delhi (for short, ‘the National Commission’). The appellants are the complainants before the National Commission. By the impugned judgment and order, the National Commission has dismissed their complaint. Signature Not Verified 2. It is necessary to set out relevant factual aspects which Digitally signed by BALA PARVATHI Date: 2022.09.16 16:47:31 IST Reason: are necessary for the disposal of the appeal. 1 th 3. The third appellant is a member of the Bar. On 27 January 2013, the third appellant booked a two­bedroom flat in   the   project   of   the   respondent­Company,   called   Garden Isles.   According   to   the   case   of   the   appellants,   the construction of the flat was inordinately delayed. When the appellants visited the office of the respondent­Company in January   2015,   the   officials   of   the   respondent­Company suggested to the appellants that the booking of the said flat can be cancelled and the appellants can book an apartment in Imperial Court – Tower­1 in the project known as Jaypee Greens,   NOIDA.   The   officials   of   the   respondent­Company suggested to the appellants that the amount of consideration paid by the third appellant while booking the earlier flat can be adjusted  towards  the   consideration  of   a  flat  in  Jaypee Greens. The appellants accepted the suggestion. Accordingly, th an allotment letter dated 11   July 2015 was issued by the respondent­Company in the name of the appellants in respect of   Unit   Reference   No.IMP0128A4,   having   an   approximate covered   area   of   3072.48   sq.   ft.   (for   short,   ‘the   said apartment’). The agreed consideration was Rs.2,77,91,313/­ (Rupees two crore seventy­seven lakh ninety­one thousand 2 three hundred and thirteen). According to the case of the appellants, the possession of the said apartment was agreed to be handed over to them within a period of 24 months from the date of the allotment letter.  4. The case of the appellants is that they were granted a loan by ICICI Bank (for short, ‘the said Bank’). Apart from the other   documents,   the   said   Bank   executed   Quadripartite th Agreement   dated   9   December   2016.   The   appellants,   the respondent­Company,   Jaypee   Infratech   Limited   (as   the confirming party), and the said Bank were parties to the said agreement. The agreement records that the loan amount shall be disbursed by the said Bank directly to the respondent­ Company, which will be adjusted towards the consideration payable in respect of the said apartment. Accordingly, the consideration earlier paid by the third appellant in respect of the   apartment   booked   in   the   Garden   Isles   project   was transferred towards the consideration payable in respect of the   said   apartment   to   the   respondent­Company.   The respondent­Company addressed a letter to the appellants on th 24   October 2016 stating therein that the said apartment 3 was ready for pre­possession formalities and for handing over the   possession   to   the   appellants.   In   the   said   letter,   the respondent­Company   mentioned   that   the   completion th certificate   dated   20   July   2016   has   been   issued   by   the concerned authority. The letter recorded that though the area of   the   apartment   mentioned   in   the   allotment   letter   was 3724.67 sq. ft of super area, in fact, the area of the said apartment has been increased by 3.98 sq. ft of super area. By the said letter, the appellants were called upon to deposit a sum of Rs.1,82,26,309.30. The respondent­Company, by the said letter, called upon the appellants to make the payment of rd the   said   amount   on   or   before   23   November   2016   and complete   all   the   pre­possession   formalities,   which   would enable the respondent­Company to carry out final finishing work   and   to   handover   possession   of   the   said   apartment within   a   period   of   45   days   from   the   date   of   making   the payment. Annexure­A to the said letter incorporated details of the pre­possession formalities required to be completed by the   appellants   for   the   execution   of   the   sub­lease   deed   in respect of the said apartment. Annexure­B to the said letter contained the description of four car parking slots reserved 4 for   the   appellants.   Annexure­B   also   recorded   that   certain work involving final finishing has not been done to avoid any damage to the flat before the possession thereof was handed over   to   the   appellants.   According   to   the   case   of   the appellants, though the said letter offered possession of the said apartment to the appellants, in fact, a lot of work was st incomplete. According to the case of the appellants, on 31 December   2016,   they   paid   a   balance   consideration   of approximately   Rs.1.80   crores   to   the   respondent­Company. Out of the said amount, a sum of Rs.89,20,000/­ was paid by the  appellants   by   taking   a  loan  from   the   said   Bank.   The appellants   have   claimed   that   to   expedite   the   process   of completion, they accepted the suggestion of the respondent­ Company of taking a discount of Rs.4,72,900/­ against giving up facilities of air­conditioners, wardrobes, modular kitchen and jacuzzi agreed to be provided in the said apartment. The appellants have relied upon correspondence made by them with the respondent­Company from time to time for informing that the condition of the said apartment was pathetic. The appellants called upon the respondent­Company to specify the   date   and   time   at   which,   the   possession   of   the   said 5 apartment will be handed over to them after rectifying all the defects.   The   appellants   have   stated   that   though   the   said apartment was not ready in July 2017, they obtained e­stamp paper by depositing stamp duty of Rs.13,67,700/­. According to the case of the appellants, even thereafter, the work in the said   apartment   was   not   completed,   notwithstanding   the assurance given in writing by the respondent­Company to keep the flat ready by the second week of August 2017. The st third appellant addressed a letter through e­mail dated 21 September 2017 to the respondent­Company stating that a consumer complaint has already been filed by them against the respondent­Company before the National Commission. By the said e­mail, the appellants called upon the respondent­ Company to refund the entire amount paid by them towards consideration of the said apartment. During the pendency of rd the complaint filed by the appellants, by the letter dated 23 November   2017   addressed   to   the   third   appellant,   the respondent­Company informed that the said apartment was ready for the delivery of possession and that the possession will be handed over on the date and time as intimated by the appellants. 6 5. It is necessary to make a brief reference to the complaint filed by the appellants before the National Commission on which, the impugned judgment has been passed. The basic contention raised by the appellants was that the possession th was to be handed over to them within 24 months from 11 July 2015 and though the entire consideration was paid by the   appellants   to   the   respondent­Company   in   December 2016, even by September 2017, the said apartment was not at all ready for possession. As the entire payment was made st on 31   December 2016, within 45 days from the said date, the  possession   of   the   said   apartment  ought  to  have  been handed   over   to   the   appellants.   But,   the   work   inside   the apartment was not completed even till September 2017. The complaint was filed by the appellants alleging deficiency in service rendered by the respondent­Company. The condition th of the said apartment as of 6  September 2017 was also set out   in   the   complaint   which,   according   to   the   appellants, showed that a lot of work was still not carried out. The first prayer   in   the   complaint   was   for   refund   of   the   entire consideration amount paid by the appellants in respect of the said apartment as well as the other miscellaneous charges 7 with interest thereon at the rate of 18% per annum on the entire amount till the date of payment of refund. Another prayer was made to refund the sum of Rs.15 lakhs paid by the   appellants   by   way   of   late   payment   charges   to   the respondent­Company   as   well   as   the   monthly   installments paid   by   the   appellants   to   the   said   Bank.   The   appellants prayed for grant of compensation on account of the mental agony caused to them due to the failure of the respondent­ Company in rendering service. The respondent­Company contested the complaint. The 6. respondent­Company   pointed   out   that   immediately   after th obtaining the completion certificate, on 24   October 2016, the appellants were called upon to complete pre­possession formalities   and   to   pay   the   entire   balance   amount.   The contention raised by the respondent­Company was that the entire consideration was not paid by the appellants within 45 th days of the receipt of the letter dated 24  October 2016 and the   payment   of   the   entire   amount   of   the   balance consideration   was   made   only   in   May   2017.   One   of   the contentions   raised   is   that   as  per  Clause   9   of   the   general 8 terms and conditions referred to in the allotment letter and signed and executed by the appellants, the appellants could claim a refund only if the possession was not handed over within three months from the completion of the period of 24 months from the date of the allotment letter. It is contended that even before the expiry of the said grace period of three months, the complaint was filed claiming the refund. 7. The National Commission by the impugned judgment and order held that refund could have been sought by the appellants   only   if   possession   was   not   handed   over   on   or th before 11   October 2017, but the appellants rushed to the st National   Commission   and   filed   the   complaint   on   21 September   2017.   The   National   Commission   referred   to   its th interim   order   dated   17   October   2017   by   which   the appellants  were  called  upon  to  file  a report of  a qualified architect specifying defects/ deficiencies on account of which, they   were   not   willing   to   take   possession   of   the   said apartment.   The   National   Commission   observed   that compliance with the said directions was not made by the appellants. The National Commission observed that there was 9 no   valid   reason   for   the   appellants   not   to   accept   the possession of the said apartment and therefore, there was no merit in the complaint filed by the appellants.  FAILED ATTEMPT TO SETTLE THE DISPUTE We may note here that we had called upon the parties to 8. explore a possibility of amicable settlement. The parties could not arrive at an amicable settlement. However, during the course of submissions, it was accepted that the appellants had brought a purchaser who was willing to purchase the said apartment at the cost of Rs.2.85 crores. The learned senior counsel appearing for the respondent­Company stated that considering the fact that the third appellant is a member of the Bar, the respondent­Company is prepared to give up a sum   of   approximately   Rs.30   lakhs   still   payable   by   the appellants and transfer the said apartment to the purchaser brought   by   the   appellants.   In   the   alternative,   the   learned senior counsel appearing for the respondent­Company stated that   by   giving   up   the   claim   to   receive   the   amount   of approximately   Rs.30   lakhs   payable   by   the   appellants,   the 10 respondent­Company   is   willing   to   put   the   appellants   in possession   of   the   said   apartment   which   is   ready   for possession.   However,   this   offer   was   not   accepted   by   the appellants   who  are  still insisting  on  getting  refund  of   the amount paid by them with interest. Therefore, the parties could not arrive at an amicable settlement. SUBMISSIONS ON BEHALF OF THE APPELLANTS  9. The   third   appellant   who   is   an   Advocate,   has   made submissions on behalf of the appellants. He submitted that as there was a gross delay on the part of the respondent­ Company in completing the construction of the apartment earlier booked by the third appellant, the appellants had no choice   but   to   accept   the   offer   given   by   the   respondent­ Company in respect of the allotment of the said apartment. Relying upon the correspondence made from time to time and photographs placed on record, the third appellant submitted that the entire balance consideration in respect of the said st apartment   was   paid   by   the   appellants   by   31   December 2016, and therefore, the respondent­Company was under an obligation   to   complete   the   said   apartment   in   all   respects 11 st within   45   days   from   31   December   2016   and   put   the appellants in possession thereof. He pointed out that though the   appellants   repeatedly   protested   by   addressing communications   to   the   respondent­Company   that   the construction of the apartment was incomplete, no steps were taken   by   the   respondent­Company   to   complete   the   work. Moreover, the appellants were forced to pay certain amounts towards   social   club   subscription   and   the   maintenance advance, though no facilities were in existence. He pointed out   that   after   granting   enough   opportunities   to   the respondent­Company to complete the work in the apartment, st on   21   September   2017,   the   complaint   was   filed   by   the appellants.   The   third   appellant   also   pointed   out   that   the entire consideration amount paid by the appellants towards the   booking   of   the   apartment   in   Garden   Isles   was   not transferred   by   the   respondent­Company   towards   the consideration of the said apartment. 10. The third appellant appearing in person pointed out that the   conduct   of   the   respondent­Company   is   fraudulent   as without furnishing even a copy of the standard terms and 12 conditions of the allotment, signatures of the appellants were taken   on   the   last   page   of   the   terms   and   conditions.   He submitted that therefore, Clause 9.5(a) in the standard terms and conditions will not be binding on the appellants. Hence, the   argument   of   the   respondent­Company   that   the   grace period of three months was available to it after the expiry of 24 months from the date of the letter of allotment, is without any foundation and ought not to have been accepted by the National Commission. The third appellant also pointed out the   terms   and   conditions   of   the   Quadripartite   Agreement th dated 9   December 2016 to which the appellants, the said Bank and the respondent­Company were parties. He pointed out that as per Clause 17(d), the respondent­Company agreed that in the event of termination of provisional allotment for any reason, the said company was under an obligation to pay the consideration received by it directly to the said Bank after retaining   an   amount   up   to   10%   of   the   total   sale consideration.   He   would,   therefore,   submit   that   once termination is made by the appellants by demanding a refund of the consideration, the respondent­Company is bound by its obligation   to   immediately   refund   at   least   90%   of   the 13 consideration amount received from the appellants. The third appellant appearing in person, pointed out certain documents placed on record to show that the first appellant is suffering from liver disease and the first appellant’s husband, who is also  a  member   of   the   Bar,   is   suffering   from   chronic   liver disease and has been recently operated upon for removal of a cancerous tumor from his liver. The third appellant pointed out that the appellants are entitled to the refund of the entire consideration and other charges paid in respect of the said apartment   as   well   as   in   respect   of   the   apartment   earlier agreed to be allotted to the third appellant with interest at the rate of 12% per annum till the date of realisation. The third appellant relied upon a decision of this Court in the case of 1 Bangalore   Development   Authority   v.   Syndicate   Bank . The third appellant also relied upon another decision of this Court   in   the   case   of   United   India   Insurance   Company 2 Limited v. Antique Art Exports Private Limited . SUBMISSIONS OF THE RESPONDENT 1 2007 (6) SCC 711 2 2019 (5) SCC 362 14 11. The   learned   senior   counsel   appearing   for   the respondent­Company   firstly   invited   our   attention   to   the th interim order of the National Commission dated 17  October 2017 by which, the appellants were directed to file a report of a   qualified   architect   specifying   the   defects/deficiencies   on account   of   which   they   were   not   willing   to   accept   the possession   of   the   said   apartment.   He   stated   that   till   the disposal of the complaint, the appellants never complied with the interim order. The learned senior counsel pointed out that the   allotment   letter   refers   to   the   standard   terms   and conditions of the allotment. He submitted that the appellants never disputed the terms and conditions referred to in the th letter of allotment dated 11   July 2016, which specifically refers to the standard terms and conditions of allotment. He pointed out that though a reference to the said general terms and conditions appears in several documents, the appellants never made any grievance that a copy of the same was not provided to them. He submitted that there is no dispute that the signatures of the appellants appear on the last page of the said standard terms and conditions and that it is not the case pleaded before the National Commission by the appellants 15 that their signatures on the last page were taken without giving them copies of the original pages. He submitted that Clause 9.5 (a) specifically provides that the allottee shall be entitled   to   cancel   the   allotment   only   on   default   of   the respondent­Company   to   deliver   possession   of   the   said apartment within 27 months from the date of the allotment letter. He submitted that only after completion of 27 months th from 11   July 2016, the appellants could have claimed a th refund. He submitted that the said period expired on 10 October 2017. However, even before the expiry of the period of   27   months,   the   appellants   demanded   a   refund   of   the consideration paid by them and filed the complaint with the st National Commission on 21   September 2017. The learned rd senior   counsel  also  pointed   out   that  by   e­mail  dated   23 November 2017, possession of the said apartment was offered to the appellants. He submitted that there is absolutely no deficiency in service rendered by the respondent­Company. He stated that it is only because of the fact that the husband of the first appellant is ill and that he is a member of the Bar, that   the   offer   given   by   the   respondent­Company   which   is noted   in   paragraph   8   above,   stands,   though   there   is   no 16 settlement. He would, therefore, submit that no fault can be found with the impugned judgment. CONSIDERATION OF SUBMISSIONS 12. We   have   carefully   considered   the   submissions   and perused   the   documents   placed   on   record   along   with additional   documents.   The   question   before   us   is   whether there   was   any   deficiency   in   the   service   rendered   by   the respondent­Company. The letter of allotment provides that the possession of the said apartment shall be given to the appellants within 24 months from the date of the allotment th letter. The allotment letter of 11  July 2015 specifically refers to the standard terms and conditions. The relevant part of the letter of allotment reads thus.: “ The   Standard   Terms   and   Conditions including the Undertaking(s) given by you  This allotment forms part of this allotment. letter   cancels   and   supercedes   all   previous written and oral understandings in respect of the allotment of the said Unit done by this letter.” (emphasis added) 13. We may note here that the appellants have relied upon the terms and conditions of the Quadripartite Agreement to 17 which   the   appellants   and   the   respondent­Company   are parties. Clause 22 of the said agreement specifically refers to the   standard   terms   and   conditions   of   the   allotment.   It   is pertinent   to   note   that   Clause   22   of   the   said   agreement provides   that   notwithstanding   anything   contained   in   the Quadripartite Agreement, the appellants shall continue to be liable for the payment of dues to the respondent­Company under the standard terms and conditions of the allotment. The appellants have made a prolonged correspondence with the   respondent­Company.   In   none   of   the   letters/e­mails addressed by the appellants, a grievance has been made that a copy of the said standard terms and conditions was not provided to the appellants. Moreover, it is not the case made out either in the correspondence or in the complaint that the signatures of the appellants were obtained on the last page of the standard terms and conditions without providing a copy thereof to them. Thus, it is not open for the appellants to urge that   the   they   are   not   bound   by   the   standard   terms   and conditions. 18 th 14. The letter of allotment dated 11  July 2015 records that possession of the said apartment is expected to be offered to the appellants within a period of 24 months. Clause 9.5 (a) of the standard terms and conditions reads thus.:  “ 9.5(a)   The   Applicants/Allottee   shall   be entitled to cancel the Allotment only on default   of   the   Company   to   deliver possession   of   the   Said   Premises   within the   stipulated   period   as   mentioned hereinabove and within the further period of three months thereafter.  Upon expiry of stipulated period and upon the request of the Applicant/Allottee,   the   Company   shall refund   the   amount   (a)   had   been   received from   the   Applicant/Allottee   along   with simple interest of the rate of 12% per annum (subject to deduction of tax as applicable).”                                         (emphasis added) Clause 7.1 of the standard terms and conditions provides that the possession will be handed over within the period described in the letter of allotment. The said period is of 24 months from the date of the allotment letter. However, a grace period of three   months   has   been   made   available   to   the   respondent­ Company.   If   within   this   grace   period   of   three   months, possession is not handed over, the appellants were entitled to seek a refund. Thus, as per Clause 9.5(a), the appellants were 19 entitled to seek a refund of the consideration paid provided the possession of the said apartment was not offered within the said   period   of   27   months   from   the   date   of   the   letter   of allotment.  15. Thus,  as per  the terms  of the  letter of  allotment, the respondent­Company was under an obligation to complete the construction of the apartment and offer possession thereof, on th or   before   10   July   2017.   In   view   of   Clause   9.5(a)   of   the standard terms and conditions, the appellants were entitled to seek a refund only if the possession of the said apartment was th not handed over within 3 months from 11  July 2017. It is in the context of the standard terms and conditions read with the terms   and   conditions   in   the   allotment   letter   that   the controversy will have to be resolved. The   appellants   have   not   disputed   that   the   competent 16. authority had granted completion certificate to the tower in th question on 20   July 2016. A copy of the said document is placed   on   record   by   the   respondent­Company   along   with application for filing additional documents. The letter dated th 24   October 2016 addressed by the respondent­Company to 20 the appellants records that the said apartment was ready for pre­possession formalities and for handing over possession. Therefore, the appellants were called upon to complete pre­ possession   formalities   as   listed   in   Annexure­A   to   the   said letter. One of the pre­possession formalities incorporated in Annexure­A was a submission by the  appellants  of  a non­ judicial e­stamp paper of the amount equivalent to 5% of the value specified therein. The appellants were also required to pay certain amounts towards the cost of electricity meter, gas pipeline connection, and registration expenses. Annexure­B to th the letter dated 24  October 2016 incorporates the description of four car parking slots allotted to the appellants. Annexure­B also records that certain works specified therein, such as final coat of painting/polish, fixing of C.P. fittings and chinaware hardware   fittings/   equipment,   fixing   of   wooden   flooring, wardrobe, and modular kitchen has been withheld to avoid damage before actual possession is handed over. By the said th letter   dated   24   October   2016,   the   appellants   were   called upon to pay the balance amount of Rs.1,82,26,309.30, the breakup of which was set out in the said letter. The appellants 21 rd were called  upon  to  make  the     payment  on  or  before  23 November 2016. The said letter records thus: “We would request you to make the above payment,   within   30   days   i.e.   before 23.11.2016 (due date), and complete the pre­possession   documentation   to   enable us to complete the final finishing works, if any, and to hand over the above apartment to   you   within   45   days   of   the   aforesaid payment.” Thus,  the  said  letter  was  essentially  addressed to the 17. appellants   calling   upon   them   to   complete   pre­possession rd formalities by 23  November 2016 which included payment of the aforesaid amount. According to the case of the appellants, st they paid an amount of Rs.1.80 crores on 31  December 2016. Apart from the fact that the appellants failed to pay the entire th amount specified in the letter dated 24  October 2016 on or before   23   November   2016,   the   statement   of   accounts   at Annexure­A­18 to the appeal shows that the last payment was nd made   on   2   May   2017.   Thus,   the   appellants   themselves committed default in payment of the balance amount payable by them. Moreover, as stated in Annexure­A, one of the pre­ possession formalities included the procurement of e­stamp rd duty of Rs.13,67,700/­ on or before 23  November 2016. But, 22 Annexure A­23, which is the e­mail addressed by the third appellant to the respondent­Company shows that the stamp rd duty   was   paid   as   late   as   on   3   July   2017.   Though   the th respondent­Company had time available till 10  October 2017 (including the grace period of 3 months) to complete the said apartment   in   all   respects   and   offer   possession   to   the th appellants, by e­mail dated 17   July 2017, the respondent­ Company informed the appellants that the said apartment will be ready by the second week of August 2017. In view of Clause 9.5(a) of the standard terms and conditions, the appellants could have demanded the refund of the amount only if the possession of the said apartment was not handed over to them th on or before 10  October 2017. However, without waiting till th st 10   October   2017,   by   e­mail   communication   dated   21 September   2017,   the   third   appellant   called   upon   the respondent­Company to process the refund of the amount. In fact, in the same letter, it was mentioned that the complaint subject matter of this appeal was already filed on the same day before   the   National   Commission.   The   appellants   were   not th entitled to claim the refund till 10  October 2017. Hence, the complaint was premature. As stated earlier, the appellants did 23 not   complete   the   pre­possession   formalities   set   out   in   the th letter dated 24  October 2016 and its Annexure­A within the time   stipulated.   Moreover,   during   the   pendency   of   the complaint before the National Commission, by e­mail dated rd 23  November 2017, the appellants were called upon to take possession of the said apartment on any day between Monday and Saturday, after intimating the time and date. 18. Reliance was placed on the obligation of the respondent incorporated in Clause 17(d) of the Quadripartite Agreement to refund 90% of the amount paid by the appellants to the said Bank. However, Clause 22 of the same agreement provides that   notwithstanding   anything   contained   in   the   said Agreement,   the   appellants   shall   continue   to   be   liable   for payment of their dues to the respondent under the standard terms and conditions. th At this stage, we may note the interim order dated 17 19. October 2017 passed by the Tribunal, which read thus: “The learned counsel for the complainants states on   instructions   that   the   possession   of   the   flat offered   vide   letter   dated   24.12.2016   was   not accepted by the complainants for several reasons including the defects in the flat offered to them. 24 The complainants are directed to file report from a qualified   architect,   specifying   the   defects/ deficiencies   on   account   of   which   they   are   not willing   to   take   possession   of   the   flat   offered   to them.   In   the   meanwhile,   the   complaint   is admitted, subject to just exceptions. Issue notice in   terms   of   Section   13(1)   of   the   Consumer Protection Act alongwith a copy of the complaint to the OP for 13.02.2018 alongwith notice of IA No.16392 of 2017 directing it to give its version of the case within a period of 30 days from the date of receipt of the notice.” The   appellants   have   not   shown   compliance   with   the   said order. The failure of the appellants to do so is very relevant in the context of their allegation that the work in the said flat was not   completed.   Therefore,   adverse   inference   can   be   drawn against   the   appellants.   Hence,   the   appellants   failed   to substantiate   the   grounds   pleaded   by   them   for   not   taking possession. At this stage, we may consider here whether there was 20. any   defect/deficiency   in   the   service   rendered   by   the respondent­Company.   Words   ‘defect’   and   ‘deficiency’   have been defined under  Clauses (f) and  (g)  of  Section  2 of  the Consumer Protection Act, 1986, which read thus.: “2.(f) "defect" means any fault, imperfection or   shortcoming   in   the   quality,   quantity, 25 potency,   purity   or   standard   which   is required to be maintained by or under any law for the time being in force or 2[under any contract, express or implied or] as is claimed   by   the   trader   in   any   manner whatsoever in relation to any goods;  "deficiency"   means   any   fault, (g) imperfection,   shortcoming   or   inadequacy in   the   quality,   nature   and   manner   of performance   which   is   required   to   be maintained  by  or  under  any  law  for   the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service;” 21. In this case, we are concerned with the alleged deficiency in service rendered by the respondent­Company. Till the date on which the complaint was filed by the appellants, we do not find that there was any fault, shortcoming or inadequacy in the quality, nature and manner of the performance on the terms   and   conditions   on   which   allotment   of   the   said apartment   was   offered   to   the   appellants.   Therefore,   the appellants   were   not   entitled   to   claim   the   refund   of   the consideration paid by them in respect of the said apartment. Hence, it is not possible to find fault with the reasons recorded by the National Commission in the impugned judgment and 26 order. Accordingly, there is no merit in this appeal and the same is dismissed. However, in view of the solemn statement made by the 22. learned senior counsel appearing on behalf of the respondent­ Company, we grant time of two months to the appellants to bring   a   prospective   buyer   interested   in   acquiring   the   said apartment   along   with   the   right   to   use   four   reserved   car th parking slots as mentioned in the letter dated 24   October 2016. Within the said period of two months, the appellants shall submit to the respondent – Company, the letter of offer signed by the prospective buyer. If such a buyer is brought by the appellants within a period of two months from today, the respondent­Company shall transfer the said apartment to the appellants by completing all formalities within a period of one month from the date of the offer letter. In such an event, the entire amount liable to be paid by the appellants to the said Bank   shall   be   paid   over   by   the   respondent­Company immediately on receipt of the consideration amount from the purchaser. The balance amount, if any, shall be paid over by the respondent­Company to the appellants. If the appellants 27 are not able to procure a buyer for the said apartment within a period   of   two   months   from   today,   it   will   be   open   for   the appellants to take possession of the said apartment together with the right to use four car parking slots as mentioned in the th letter dated 24  October 2016 within a period of three months from today by giving advance intimation of at least seven days to the respondent­Company. Needless to add that as the entire consideration in respect of the said apartment has been paid by   the   appellants,   the   respondent­Company   shall   not   be entitled   to   demand   any   amount   from   the   appellants   as   a condition for handing over the possession or for transferring the same to the purchaser brought by the appellants, as the case may be. On failure of the appellants to take possession of the   aforesaid   apartment   within   3   months   from   today,   the appellants will have no claim over the said apartment. In such case, it will be open to the respondent­Company to alienate the said apartment. ……..…………………J.       (SURYA KANT) ……..…………………J. (ABHAY S. OKA) New Delhi; September 16, 2022.    28