DR. HARSIH KUMAR KHURANA vs. JOGINDER SINGH .

Case Type: Civil Appeal

Date of Judgment: 07-09-2021

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                           NON­REPORTABLE      IN THE SUPREME COURT OF INDIA    CIVIL APPELLATE JURISDICTION    CIVIL APPEAL NO.7380 OF 2009   Dr. Harish Kumar Khurana                .…Appellant(s) Versus Joginder Singh & Ors.                     ….  Respondent(s) With CIVIL APPEAL NO.8118/2009 CIVIL APPEAL NO.6933/2009 J U D G M E N T A.S. Bopanna,J. The   appellants   in   all   the   above   three   appeals   are 1. assailing the order dated 13.08.2009 passed by the National Consumer   Disputes   Redressal   Commission,   New   Delhi (“NCDRC”   for   short)   in   Original   Petition   No.289/1997. Through the said order, the NCDRC has held the appellants Signature Not Verified Digitally signed by Vishal Anand Date: 2021.09.07 16:41:03 IST Reason: herein guilty of medical negligence and has directed payment Page 1 of 27 of   Rs.17,00,000/­   (Rupees   Seventeen   Lakhs   only)   with interest at the rate of 9 % per annum from the date of filing the complaint till the date of payment. The appellant in Civil Appeal   No.7380/2009   is   the   doctor   who   administered anaesthesia   to   the   patient.   The   appellant   in   C.A. No.6933/2009   is   the   hospital   wherein   the   operation   was performed. The appeal bearing C.A. No.8118/2009 is filed by the New India Assurance Company Limited from whom the anaesthetist and the hospital had taken separate policy to the extent limited under the policy. The brief factual matrix leading to the above case is as 2. here below. The patient Smt. Jasbeer Kaur, wife of the first claimant and mother of claimants 2 and 3 before the NCDRC visited   the   appellant   hospital   on   08.10.1996   and   was diagnosed with kidney stone in her right kidney. She was advised to undergo surgery by the treating surgeon Dr. R.K. Majumdar. The patient who was examined as an outpatient had come back to the hospital only on 03.12.1996. On being examined again at that point, it was noticed that the right kidney had been severely damaged and the left kidney was also diagnosed with a stone. In medical terms, the diagnosis Page 2 of 27 was referred as Hydronephrosis, Grade IV with renal stone in the right kidney and Hydronephrosis of Grade II in the left kidney.   As   advised   earlier,   the   patient   was   again   advised surgery.  Accordingly,   the   patient   admitted   herself   on 3. 06.12.1996   and   she   was   declared   fit   for   surgery.   On 07.12.1996, Dr. H.K. Khurana informed the patient as also her husband that both the kidneys could not be operated at the same time due to the severe damage. They were advised that as per the medical practice, the less affected kidney that is the left kidney would be operated in the beginning since complete removal of the right kidney cannot be ruled out. In such eventuality, the left kidney if rectified would be able to function.   The   appellants   contend   that   on   09.12.1996   an informed consent of high­risk surgery was obtained from the patient as well as her husband. The respondent No.1 and Dr. R.K. Majumdar were involved in performing the surgery of the left kidney, which was a successful operation. As per the say on behalf of the hospital and the doctors, the condition of the patient improved by 12.12.1996 due to which the possibility of the second surgery to the right kidney was considered. The Page 3 of 27 necessary tests conducted by the anaesthetist, the physician and   the   surgeon   resulted   in   clearing   the   patient   for   the second surgery.  The second surgery was prepared to be conducted on 4. 16.12.1996   and   the   patient   was   taken   to   the   operation theatre   around   9:45   a.m.   The   appellant   in   C.A. No.7380/2009, namely Dr. H.K. Khurana administered the injections of Pentothal Sodium and Scolin as per the medical practice.   Subsequent  thereto,  an  endotracheal  tube   of   7.5 mm diameter was inserted in the trachea to give nitrous oxide and oxygen. The appellants contend that the said standard procedure was also followed during the first surgery but on the present occasion the condition of the patient deteriorated, the blood pressure fell and pulse became feeble. The cardiac respiratory arrest was noticed. The efforts said to have been made by the doctors including the physician did not yield result, though the patient had been put on Boyle’s machine and necessary oxygen was supplied using the same. In the evening,   the   patient   is   stated   to   have   been   put   on   an automatic   ventilator   and   was   shifted   to   critical   care   unit. Despite the best efforts, the patient expired on 23.12.1996.  Page 4 of 27 The appellants contend that an issue arose with regard 5. to the payment of the balance medical bills. When the same was demanded, since the respondent No.1 i.e the husband of the   deceased   was   a   union   leader   at   Whirlpool   India,   a demonstration was held by the workers at the hospital on 06.02.1997   which   resulted   in   the   criminal   charges   in   a criminal complaint being filed against the appellant hospital and also a magisterial enquiry was conducted. The appellant hospital   is   stated   to   have   filed   a   suit   for   recovery   of   the balance   of   the   medical   bills   due   in   C.S.   No.332/1997   on 13.08.1997   which   according   to   them   had   triggered   the criminal complaint and claim for compensation was made as a counter blast. The criminal complaint is said to have been filed in FIR No.128 on 27.09.1997. The complaint before the NCDRC was filed thereafter alleging medical negligence and claiming   compensation   which   is   dated   06.12.1997.   The NCDRC having entertained the same has passed the order impugned herein. 6. The   allegation   against   the   appellant   doctor   and   the hospital is that they did not exercise the care which was Page 5 of 27 required in treating the patient. Though, the operation on the left kidney  conducted on  09.12.1996 was  successful, it  is contended that the surgeon who had conducted the operation namely, Dr. Majumdar had recorded in the case sheet that the   patient   has   poor   tolerance   to   anaesthesia.   It   was   the further grievance of the claimants before the NCDRC that the second operation within the short duration was forced upon the   patient   which   led   to   the   consequences.   Despite   the observation of the surgeon relating to the poor tolerance to anaesthesia, appropriate care was not taken and the required medical equipments more particularly the ventilator was not kept available. Further, the consent of the patient had not been obtained for the second operation. It was contended that even after the patient suffered a cardiac arrest proper care was not taken in having the presence of the cardiologist or a neurologist. The physician who attended the patient had also taken some time to change and attend to the patient. It was therefore contended that the said negligence on the part of the doctors as well as the hospital had resulted in the death of the patient.  Page 6 of 27 The   appellants   herein,   who   were   the   respondents 7. before NCDRC filed their version denying the case put forth on behalf of the claimants. It was contended that the high risk involved in the second operation was made known to the patient and the cardiac arrest which occurred in the present case is likely to occur in certain cases for which appropriate care had been taken by the doctors. The observation relating to poor tolerance to anaesthesia was explained as not being a major issue inasmuch as the earlier operation was successful and   was   not   eventful   though   anaesthesia   had   been administered in the same manner for the first surgery. 8. The claimants as well as the respondents before the NCDRC   had   filed   their   respective   affidavits   and   had   also exchanged interrogatories. No medical evidence was tendered on   behalf   of   claimants.   Based   on   the   same,   the   NCDRC arrived at its conclusion. 9. The   learned   counsel   for   the   appellants   in C.A.No.7380/2009   and   C.A.   No.6933/2009   made   detailed reference to the history of the patient and the patient’s sheet maintained by the hospital. In that regard it is pointed out Page 7 of 27 that on 13.12.1996 the doctor had recorded that the surgical recovery which related to the first operation conducted on 09.12.1996, to be excellent. On 14.12.1996, the observation recorded   also   indicated   that   the   patient   is   insisting   for surgery of the other side. In that light, also keeping in view the requirement of the surgery to the right kidney which was damaged, a decision was  to be taken  in that  regard.  The informed   consent   was   obtained   from   the   husband   of   the patient where the risk factor had also been recorded. It is contended that every untoward incident cannot be considered as medical negligence. The learned counsel for the hospital also has referred to the documents and the facilities available in the hospital and the care taken by the doctors.  10. The   learned   counsel   for   the   respondent   No.1   would however   dispute   the   position   and   contend   that   the   entire aspect has been taken note by the NCDRC. It is contended that   the   observation   on   14.12.1996   that   the   patient   is insisting for surgery of the other side is an insertion. The learned counsel refers to the circumstances and the sequence of   events   that   unfolded   on   16.12.1996   to   contend   that immediately   on   the   anaesthesia   being   administered,   the Page 8 of 27 patient had suffered cardiac arrest and the hospital which did not possess a ventilator was negligent. The Boyle’s apparatus was   not   sufficient   and   the   anaesthetist   claiming   to   have manually operated the same for such long time cannot be accepted as a correct statement. It is further contended that the hospital did not possess public address system or paging service which resulted in the delay in securing the physician to attend and revive the patient.  11. In  the background of  the  rival  contentions,  the fact that a second operation was performed on 16.12.1996 and the   patient   had   suffered   a   cardiac   arrest   after   she   was administered   anaesthesia   appears   to   be   the   undisputed position from the medical records as well as the statement of the parties. Every death of a patient cannot on the face of it be   considered   as   death   due   to   medical   negligence   unless there is material on record to suggest to that effect. It is necessary that the hospital and the doctors are required to exercise   sufficient   care   in   treating   the   patient   in   all circumstance. However, in unfortunate cases though death may occur and if it is alleged to be due to medical negligence and   a   claim   in   that   regard   is   made,   it   is   necessary   that Page 9 of 27 sufficient material or medical evidence should be available before the adjudicating authority to arrive at a conclusion. Insofar as the enunciation of the legal position on this aspect, the   learned   counsel   for   the   appellant   had   relied   on   the decision of the Hon’ble Supreme Court in  Jacob Mathew vs. State of Punjab and Anr.   (2005) 6 SCC 1 wherein it has been held that the true test for establishing negligence in diagnosis or treatment on the part of a doctor is whether he has been proved to be guilty of such failure as no doctor of ordinary skill would be guilty of, if acting with ordinary care. The   accident   during   the   course   of   medical   or   surgical treatment   has   a   wider   meaning.   Ordinarily   an   accident means an unintended and unforeseen injurious occurrence, something that does not occur in the usual course of events or   that   could   not   be   reasonably   anticipated.   The   learned counsel   has   also   referred   to   the   decision   in   Martin   (2009) 3 SCC 1 wherein it is F.D’Souza vs. Mohd. Ishfaq stated that simply because the patient has not favourably responded to a treatment given by doctor or a surgery has failed,   the   doctor   cannot   be   held   straight   away   liable   for Page 10 of 27 medical   negligence   by   applying   the   doctrine   of   Res   Ipsa Loquitor.  It is further observed therein that sometimes despite best efforts the treatment of a doctor fails and the same does not mean that the doctor or the surgeon must be held guilty of medical negligence unless there is some strong evidence to suggest that the doctor is negligent.  12. The learned counsel for the respondents, on the other hand, referred to the decision in  V. Kishan Rao vs. Nikhil Super Speciality Hospital and Another  (2010) 5 SCC 513 to contend that the decision in the case of  Martin F.D’Souza (supra) wherein general directions is given to secure medical report at preliminary stage is held to be not treated as a binding precedent and those directions must be confined to the particular facts of that case. It is held that in a case where negligence is evident, the principles of  res ipsa loquitur operates   and   the   complainant   does   not   have   to   prove anything and in the said case it is held that in such event it is for the respondent to prove that he has taken care and done his duties, to repel the charge of negligence. Though such conclusion has been reached on the general direction, Page 11 of 27 we take note that in  V. Kishan Rao  (supra) the fact situation indicated that RW1 had admitted in his evidence that the patient was not treated for malaria. In that background, it was   taken   into   consideration   that   the   patient   had   been treated for typhoid though the test in that regard was found negative and the test for malaria was positive. The said fact situation therefore indicated that the principle of   res ipsa loquitur  would apply. It would be apposite to note that in the very decision this Court has expressed the view that before forming   an  opinion   that   expert  evidence   is   necessary,   the Fora under the Act must come to a conclusion that a case is complicated enough to require the opinion of an expert or the facts   of   the   case   are   such   that   it   cannot   be   resolved   by members of the Fora without the assistance of the expert opinion.   It   is   held   that   no   mechanical   approach   can   be followed and each case has to be judged on its own facts.  In     13. S.K.   Jhunjhunwala   vs.   Dhanwanti   Kaur and Another  (2019) 2 SCC 282 referred by the learned counsel for the   respondent,   the   negligence   alleged   was   of   suffering ailment as a result of improper performance of surgery. It was Page 12 of 27 held that there has to be direct nexus with these two factors to   sue   a   doctor   for   negligence.   In,   Nizam’s   Institute   of Medical Sciences vs. Prasanth S. Dhananka and Others (2009) 6 SCC 1 relied upon by the learned counsel for the respondent,   broad   principles   under   which   the   medical negligence as a tort have to be evaluated is taken note, as has been laid down in the case of     (supra). The Jacob Mathew ultimate conclusion reached in the case of  Nizam’s Institute (supra)   relating   to   the   lack   of   care   and   caution   and   the negligence   on   the   part   of   the   attending   doctors   was   with reference to the medical report which was available on record which indicated the existence of tumour located at left upper chest   and   in   that   circumstance   the   presence   of   neuro surgeon   was   essential   and   the   said   procedure   not   being adopted, a case of negligence or indifference on the part of the attending doctors had been proved. Having noted the decisions relied upon by the learned 14. counsel for the parties, it is clear that in every case where the treatment   is   not   successful   or   the   patient   dies   during surgery, it cannot be automatically assumed that the medical Page 13 of 27 professional   was   negligent.   To   indicate   negligence   there should be material available on record or else appropriate medical evidence should be tendered. The negligence alleged should be so glaring, in which event the principle of  res ipsa loquitur   could   be   made   applicable   and   not   based   on perception. In the instant case, apart from the allegations made   by   the   claimants   before   the   NCDRC   both   in   the complaint and in the affidavit filed in the proceedings, there is no other medical evidence tendered by the complainant to indicate negligence on the part of the doctors who, on their own   behalf   had   explained   their   position   relating   to   the medical  process   in  their   affidavit  to   explain   there   was   no negligence. The reference made is to the answers given by Dr. Khurana to the interrogatories raised by the complainant. In respect of the first operation, it was clarified that the patient did not have any side effects/complications during the first operation which was described as uneventful. On leaving the operation theatre, the patient was in the custody of surgeon. After   the   operation   he   had   not   been   called   for   any complication related to anaesthesia. Since he had written the anaesthesia notes in the register during the first operation, Page 14 of 27 he did not see reason to see the hospital record after the first operation. With regard to the comment of the surgeon after the   first   operation   in   the   treatment   sheet   regarding   the patient being ‘poorly tolerant to anaesthesia’, he has replied that   the   said   observation   had   no   meaning   since   the   first operation was uneventful and was successful. There was no anaesthesia related complication of any kind. With regard to the emergency which occurred during the second operation and the manner in which he had alerted the hospital and requisitioned the help of cardiologist, he has answered that the full operation theatre team was already there and the cardiologist was summoned by one of the members of the team and the specific details could not be answered by him since the entire team was busy in attempting to save the patient.  15. The NCDRC having noted the reply has arrived at the conclusion that since there was a note that the patient had poor   tolerance   to   anaesthesia,   he   had   disregarded   the observation without holding any discussion with any other anaesthesiologist and other specialist. Insofar as the facility of the paging system the NCDRC had taken note that the Page 15 of 27 magisterial enquiry has come to a conclusion that there is no paging system. The conclusion reached by the NCDRC on first aspect appears to be an assumption without the backing of   medical   evidence.   The   anaesthetist   Dr.   Khurana   has claimed to be experienced in the field and in the contention put forth before the NCDRC has claimed to have successfully administered anaesthesia to more than 25,000 patients in elective as well as emergency surgical procedures. Even if the same is accepted to be a tall claim, the fact remains that he had   sufficient   experience   of   administering   anaesthesia. However, the question was as to whether he was negligent. That aspect of the matter as to whether in the background of the medical records, the manner in which he had proceeded to administer the anaesthesia amounted to negligence could have been determined only if there was medical evidence on record.   In   the   instant   case   it   is   not   a   situation   that   the diagnosis was wrong. The fact of both the kidneys requiring to   be   operated   is   the   admitted   position.   The   two   aspects which are the foundation for allegation of negligence is that no care was taken despite the observation of the surgeon after the first surgery that the patient is poorly tolerant to Page 16 of 27 anaesthesia. The second aspect is as to whether the patient’s life was exposed to risk by advising and preparing for the second   operation   without   sufficient   gap   after   the   first operation. Any of the shortcoming relating to infrastructure as mentioned in the report of the magisterial enquiry will become material only if the medical evidence is to the effect that the said two aspects were not the normal situation and that undertaking operation in such situation with reference to   the   medical   condition   of   the   patient   was   a   high­risk procedure, the backup that ought to have been ensured and whether the medical equipments that were available at that point   in   time   were   sufficient.   Without   reference   to   the evidence,   mere   assumption   would   not   be   sufficient   is   the legal   position   laid   down   in   the   decisions   referred   above. Principle of res ipsa loquitur is invoked only in cases the negligence is so obvious.  The next aspect on which the NCDRC has found fault 16. with the appellants is regarding the consent being taken only of her husband for the second surgery. Though the NCDRC has   referred   to   an   earlier   decision   rendered   by   the Commission on this aspect, what is necessary to be taken Page 17 of 27 note is that in the instant facts the first operation had been performed   on   09.12.1996   during   which   time   an   informed consent   was   taken   from   the   patient   as   also   from   her husband. During the second operation the patient was in the process   of   recovery   from   the   first   operation   and   the requirement of second surgery was informed to her. In that circumstance the informed consent was obtained from the husband. The noting in the document at Annexure RA­3 also indicates that he has noted that he has been informed about the high risk of his patient in detail and his consent is given. Though it was contended before the NCDRC that there was an interpolation in the patient’s sheet on 14.12.2016, the informed consent form indicates that it has been written in hand   and   signed   by   the   patients’   husband   i.e.,   the   first complainant before NCDRC and consent was given and the patient was also kept in the loop. The complainant who was throughout with the patient and who had given his consent did not make any other contrary noting therein so as to hold the non­taking of the consent from the patient against the appellants herein.  Page 18 of 27 17. On  the   aspect relating   to  the   noting   regarding   poor tolerance to anaesthesia though the NCDRC has reached the conclusion that he had not taken care of such observation, the very fact that the NCDRC had noted that Dr. Khurana was the anaesthetist during the first surgery could not have been held against him since in the said circumstance he was aware   about   the   details   of   the   patient   to   whom   he   had administered   anaesthesia  for   the   first  surgery.   When  it is shown   that   the   earlier   operation   was   uneventful,   in   the absence of any medical evidence brought on record to the contrary regarding the failure on the part of Dr. Khurana in taking   any   steps   while   administering   anaesthesia   for   the second operation, the observation of poor tolerance in the case sheet by itself cannot be assumed as negligence. It is no doubt   unfortunate   that   the   patient   had   suffered   cardiac arrest.   The   procedure   which   was   required   to   be   followed thereafter has been followed as per the evidence put forth by the appellant and the consequences has been explained by them. To arrive at the conclusion that there was negligence, the medical evidence to point out negligence in administering anaesthesia   even   in   that   situation   was   required   to   be Page 19 of 27 tendered since the adjudicating authority is not an expert in the field of medicine to record an independent opinion.  18. The NCDRC has placed much reliance on the enquiry report which cannot be treated as contra medical evidence as compared to the evidence tendered by the appellants. The observation contained in the judgment of the criminal case decided on 27.11.2006, which has been referred to by the NCDRC to form its opinion that the said observation amounts to a situation that there was some serious medical negligence is not the correct position. The conclusion is not that there was negligence but keeping in view the standard of proof that is required in a criminal trial to establish gross negligence, an alternate statement was made by the Court stating that even if there is some negligence the same cannot be considered as gross   negligence.   Such   observation   was   not   a   finding recorded that there was negligence. So far as the reliance placed   on   an   enquiry   that   was   conducted   by   the   District Magistrate,   the   same   cannot   be   considered   as   medical evidence to hold negligence on the part of the doctors or the hospital in the matter of conducting the second surgery and the condition of the patient in the particular facts of this Page 20 of 27 case. Though, the civil surgeon was a member of the two­ member committee which conducted the enquiry and certain adverse   observations   were   made   therein,   the   conclusion therein   is   not   after   assessing   evidence   and   providing opportunity to controvert the same. Based on the statements that have been recorded and the material perused, an opinion has been expressed which cannot be the basis to arrive at a conclusion in an independent judicial proceeding where the parties had the opportunity of tendering evidence. In such proceeding before the NCDRC the appellants have tendered their evidence in the nature of affidavit and if the same is insufficient the cause would fail. The observations contained in the order of NCDRC is in the nature of accepting every allegation made by the claimant regarding the sequence and delay in the doctors attending to rectify the situation as the only version and has not been weighed with the version put forth by the doctors. On the principle of   res ipsa loquitur,   the NCDRC has 19. taken note of an earlier case wherein the conclusion reached was taken note in a circumstance where the anaesthesia had killed the patient on the operating table. In the instant facts, Page 21 of 27 the   patient   had   undergone   the   same   process   of   being administered   anaesthesia   for   the   first   operation   and   the operation   had   been   performed   successfully   and   the   entire process was  said to be uneventful.  Though in  the second operation,   the   patient   had   suffered   a   cardiac   arrest,   the subsequent processes with the help of the Boyle’s apparatus had been conducted and the patient had also been moved to the CCU whereafter the subsequent efforts had failed. The patient   had   breathed   her   last   after   few   days.   As   already noted,   there   was   no   contrary   medical   evidence   placed   on record to establish that the situation had arisen due to the medical negligence on the part of the doctors.  20. The very questions raised by the NCDRC at issue Nos.2 to 7 would indicate that in the present fact situation the first operation performed by the same team of doctors in the same hospital   was   successful   and   the   unfortunate   incident occurred when the second operation was scheduled. Hence what was required to be determined was whether medically, the second operation could have been conducted or not in that   situation   and   whether   the   medical   condition   of   the patient in the present case permitted the same. The issues Page 22 of 27 raised   by   framing   the   other   questions   would   have   arisen depending only on the analysis of the medical evidence on those issues at 2 to 7 more particularly issues 2 and 3. In   addition   to   what   has   been   noted   above,   in   the 21. context of the issues which had been raised for consideration, the verbatim conclusion reached by the NCDRC would be relevant to be noted.   The issues No. 2 and 3 which were raised for consideration are the crucial issues which entirely was on the medical parlance of the case.   The said issues were to the effect as to whether the second surgery should have been undertaken since it was recorded that the patient has poor tolerance to anaesthesia and whether the surgery of the second kidney should have been taken within eight days from the first surgery though it was not an emergency.   As noted,   the   appellants   being   doctors   had   tendered   their affidavits indicating that as per the medical practice the same was   permissible.     On   behalf   of   the   claimants   no   medical evidence was tendered.   Though from the available records the NCDRC could have formed its opinion with reference to medical evidence if any, the nature of the conclusion recorded is necessary to be noted. Page 23 of 27 “We are surprised to note that the treating doctor after recording   that   the   patient   had   poor   tolerance   to anaesthesia has tried to defend his action by stating that poor tolerance to anaesthesia means nothing.” “However, we cannot be oblivious of the fact that Dr. Khurana   was   the   Anaesthesiologist   during   the   first surgery also and he was fully aware of the conditions of the patient. In reply to the interrogatories, he has clearly admitted that he has gone through the notings of Dr. Mazumdar wherein he has said the patient has poor tolerance to anaesthesia. We are stunned to note that he has stated in the reply to interrogatories that in medical parlance poor tolerance to anaesthesia means nothing'.” “It is common knowledge that a person can survive with one kidney, just as a person can survive with one lung. There are cases where a patient suffers from failure of both   the   kidneys   and   nephrectomy   is   performed   to replace one of the damaged kidneys by a kidney of a donor after proper test and verification. Therefore, there was no hurry to perform the second surgery.” The extracted portion would indicate that the opinion as expressed by the NCDRC is not on analysis or based on medical   opinion   but   their   perception   of   the   situation   to arrive   at   a   conclusion.     Having   expressed   their   personal opinion, they have in that context referred to the principles declared   regarding   Bolam   test   and   have   arrived   at   the conclusion that the second surgery should not have been taken   up   in   such   a   hurry   and   in   that   context   that   the appellants have failed to clear the Bolam test and therefore Page 24 of 27 they   are   negligent   in   performing   of   their   duties.     The conclusion reached to that effect is purely on applying the legal principles, without having any contra medical evidence on   record   despite   the   NCDRC   itself   observing   that   the surgeon was a qualified and experienced doctor and also that   the   anaesthetist   had   administered   anaesthesia   to 25,000   patients   and   are   not   ordinary   but   experienced doctors.   22. On   the   aspect   relating   to   the   observation   of   poor tolerance to anaesthesia and the period of performing the second   operation   from   the   time   of   first   operation   was conducted it was a highly technical medical issue which was also   dependant   on   the   condition   of   the   patient   in   a particular case which required opinion of an expert in the field.     There   was   no   medical   evidence   based   on   which conclusion   was   reached   with   regard   to   the   medical negligence.   The   consequential   issues   with   regard   to   the preparation that was required and the same not being in place including of having a cardiologist in attendance are all issues which was dependant on the aspect noted above on issues No.2 and 3.  The observations of the NCDRC in their Page 25 of 27 opinion appears to be that the second operation ought not to have been conducted and such conclusion in fact had led to the other issues also being answered against the appellants which is not backed by expert opinion. In the above circumstance when there was no medical 23. evidence available before the NCDRC on the crucial medical aspect   which   required   such   opinion,   the   mere   reliance placed on the magisterial enquiry would not be sufficient. Though the opinion of the civil surgeon who was a member of the committee is contained in the report, the same cannot be taken as conclusive since such report does not have the statutory   flavour   nor   was   the   civil   surgeon   who   had tendered   his   opinion   available   for   cross­examination   or seeking answers by way of interrogatories on the medical aspects.  Therefore, if all these aspects are kept in view, the correctness or otherwise of the line of treatment and the decision to conduct the operation and the method followed were all required to be considered in the background of the medical   evidence   in   the   particular   facts   of   this   case.   As indicated, the mere legal principles and the general standard of assessment was not sufficient in a matter of the present Page 26 of 27 nature when the very same patient in the same set up had undergone a successful operation conducted by the same team of doctors. Hence, the conclusion as reached by the NCDRC is not sustainable.   For the aforesaid reasons, the order dated 13.08.2009 24. passed in O.P. No.289 of 1997 is set aside.  The appeals are accordingly allowed.  There shall be no order as to costs. 25. Pending application, if any, shall stand disposed of. .………………….…J. (HEMANT GUPTA)                                                      ……………………J.                                                  (A.S. BOPANNA) New Delhi, September 07, 2021  Page 27 of 27