BHARTI AXA GENERAL INSURANCE CO. LTD vs. PRIYA PAUL

Case Type: Civil Appeal

Date of Judgment: 07-02-2020

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Full Judgment Text

REPORTABLE IN THE SUPREME COURT OF INDIA CIVIL APPELLATE JURISDICTION CIVIL APPEAL NO. 3346 OF 2018 Bharti AXA General Insurance Co. Ltd.   ….Appellant(s)   Versus Priya Paul & Anr. ….Respondent(s) J U D G M E N T MOHAN M. SHANTANAGOUDAR, J.          This appeal arises against the order of the National Consumer Disputes Redressal Commission (for short “National Commission”)   dated   22.05.2017   allowing   the   insurance   claim filed   by   Respondent   No.   1   pertaining   to   an   aviation   accident leading to the death of her son. 2.  The brief facts leading to the instant appeal are as follows: 2.1  Respondent  No.  1  had  gone  on vacation  to Canada Signature Not Verified Digitally signed by ASHWANI KUMAR Date: 2020.02.07 14:33:32 IST Reason: along with her family in June 2013. On 29.06.2013, the family visited   the   Pemberton   Soaring   Centre,   a   gliding   facility   at 1 Pemberton in British Columbia. Her son took the first turn for a sightseeing flight on a two­seater glider plane (Stemme S10­VT) flown   by   the   pilot   at   the   facility.   While   airborne,   the   glider exploded after colliding with a Cessna 150 aircraft, killing all occupants of both the glider and the Cessna. Respondent No. 1 filed a claim with the Appellant based on the Smart­Personal Accident­Individual Insurance Policy (“the Policy”) taken by the deceased.   The   claim   was   repudiated   on   the   basis   that   the deceased was travelling in a motorized glider for sightseeing, and hence was not travelling in a standard aircraft, and was further not a fare­paying passenger in any regular scheduled airline or air   charter   company,   which   excluded   the   accident   from   the purview of the Policy. We may refer to the relevant provisions of the Policy in this regard: “ 7.  General Exclusions of the Policy PROVIDED ALWAYS THAT the Company shall not be liable under this policy for­ … ix)   Any   claim   in   respect   of   accidental   death   or permanent   disablement   of   the   Insured/Insured Person: …  iii)   whilst   engaging   in   aviation   or   ballooning whilst mounting into, dismounting from or traveling in 2 any aircraft or balloon other than as a passenger (fare paying or otherwise) in any duly licensed standard type of aircraft anywhere in the world. … xiv)   Insured/insured   person   whilst   flying   or   taking part in aerial activities (including cabin crew) except as a fare­paying passenger in a regular scheduled airline or air charter company.” 2.2 A complaint was filed with the National Commission on 3.2.2015, which allowed the same, directing the insurer to pay an amount of Rs. 1 crore with interest at the rate of 8% per annum. The National Commission held that a glider was an “aircraft” under Section 2(1) of the Aircrafts Act, 1934 (“the 1934 Act”) and had   not   been   expressly   excluded   under   the   Policy,   unlike activities like hang­gliding and paragliding. Next, the National Commission held that the glider was a “duly licensed” aircraft, since the Pemberton Soaring Centre had a licence to conduct the business of sightseeing glider flights, and there was no evidence of a licence being required for individual aircraft under law apart from a private registration, which had been done for the glider in question, as evident from the aviation inspection report of the Transport Safety Board of Canada (“the TSBC Report”), which had also extensively referred to the glider as an “aircraft”.  3 2.3  It was also held that the glider was a standard type of aircraft,   placing   the   onus   of   bringing   the   case   within   an exclusionary clause on the insurer, who had failed to produce any certificate from the Canadian or Indian aviation authorities, or rule or regulation which defined a “standard” aircraft, in the absence of a contractual definition of the term, and particularly since   it   was   noted   in   the   TSBC   report   that   the   glider   was certified, equipped, and maintained in accordance with existing regulations and approved procedures.  2.4  The Commission was also of the opinion that a person undertaking a round trip without a destination would also qualify as   a   passenger,   and   that   the   deceased   was   a   fare­paying passenger on a sightseeing flight, and had taken the aircraft on hire. Considering the definition of “charter” in the Black’s Law Dictionary, which includes the hiring or leasing of a vessel such as an airplane, and the fact that charges were payable by the deceased for flying in the glider, the Commission also concluded that the plane was given out on hire by the Pemberton Soaring Company pursuant to its business, and it was an air charter company.   The   Commission   declined   from   placing   reliance   on alleged correspondence   with  the   attorney   of   the   owner   of  the 4 Pemberton Soaring Company confirming that the accident did not fall into the purview of the Policy, for being hearsay.   2.5  Aggrieved by this decision, the instant appeal was filed by the insurer. 3.  Before   us,   learned   Counsel   appearing   for   the Appellant­insurer urged that the accident did not fall within the purview of the Policy for the following reasons:  3.1   Firstly , Counsel argued that the glider in question was not   a   standard   aircraft,   since   it   principally   relied   on aerodynamics to soar, whereas standard aircraft were powered. It was submitted that though the glider in question was equipped with an engine, this was solely for the purpose of take­off and landing and did not change the “non­standard” nature of the glider,  especially   when   the   TSBC   Report   itself   noted   that   the glider was operating without power at the time of the accident. To buttress his argument, Counsel also referred to the definition of “glider” under the 1934 Act, and to the Glider Flying Handbook published by the United States Department of Transportation, Federal   Aviation   Administration.   He   also   highlighted   that   the Pemberton   Soaring   Company   had   advertised   itself   as   offering opportunities   for   undertaking   non­powered   flight;   the   pilot 5 himself  had   a separate  licence  for  gliding;  the   Aircraft Rules, 1937 (“the 1937 Rules”) distinguished between the licences for power­driven   and   non­power   driven   aircraft;   and   referred   to alleged correspondence with Mr. Sean Taylor, the lawyer of Ms. Tracey   Rozsypalek,   the   widow   of   the   pilot   and   co­owner   and operator   of   the   Pemberton   Soaring   Centre,   affirming   that   the glider   was   not   a   standard   aircraft.   He   submitted   that   the definition of “aircraft” under Section 2(1) of the 1934 Act, which included gliders and even balloons, could not be relied upon as it militated   against   the   intention   of   the   parties   to   the   Policy   to exclude   such   vessels   from   the   meaning   of   “ standard   type   of aircraft ”. 3.2  Secondly , it was contended that the glider was not duly licensed,   since   the   licence   relied   upon   by   the   National Commission was only a municipal business licence. 3.3  Thirdly, learned Counsel submitted that the National Commission wrongly ignored that a person undertaking a full­ circle flight could not be held to be a passenger. 3.4  Fourthly , he argued that the Pemberton Soaring Centre was not a regular scheduled airline or air charter company, again relying on the alleged correspondence with Mr. Taylor, a report 6 dated   21.05.2018   by   the   Canadian   investigator   Diligence International Group (“Diligence”) highlighting the absence of a charter licence for the Pemberton Soaring Centre, also placing a sample   Canadian   charter   licence   on   record   for   illustration purposes. He also referred to an email dated 21.10.2013 from Ms. Rozsypalek enclosing the business licence of the Pemberton Soaring Centre, to argue that this suggested that the facility in fact had no other licence, particularly for air charter business. 4.  Learned Counsel for Respondent No. 1, on the other hand,   argued   in   favour   of   the   decision   of   the   National Commission. 4.1  Firstly , he argued that the glider was a duly licensed standard aircraft. He emphasised that a glider is classified as an aircraft under the Aircraft Act; and that the failure to expressly exclude gliding activity from the purview of the Policy, as was done for hang­gliding and para­gliding, indicated an intention to the include the same. He submitted that though the glider was motorised,   determining   its   status   as   a   standard   aircraft depending on whether the engine was on or off during the flight would unfairly lead to differential rules being applicable to the same vessel at different times.  7 4.2  He also highlighted that as per the TSBC Report, the glider, as well as the Cessna, were registered aircraft governed by the   same   Canadian   regulations,   particularly   the   Visual   Flight Rules; the glider was privately registered, and was operated by a duly licensed pilot; and the operator was running under a licence to carry on the business of gliding. These were the only legal requirements to be satisfied to carry on the activity of gliding as a business lawfully. It was stressed that the TSBC Report found that   the   aircraft   was   certified,   equipped   and   maintained   in accordance   with   applicable   rules,   and   no   particular   rule   was urged to show that the glider was not a standard aircraft. Any such rule could in any case not have been in the possession of the   complainant,   and   thus   the   burden   lay   on   the   insurer   to produce the same. 4.3  Secondly , learned Counsel argued that the deceased was a fare­paying passenger at all times during the flight. He submitted that the glider had been consistently described in the records as having two seats, one for the pilot and one for the passenger; the National Commission rightly held so disregarding the fact that the journey was full­circle; and that the widow Ms. 8 Rozsypalek had herself stated in her email dated 21.10.2013 that the deceased was a fare­paying passenger on the glider aircraft. 4.4  Thirdly ,   he   contended   that   the   Pemberton   Soaring Centre was an air charter company. To this end, he argued that the term “charter” implied the hire or lease of a vehicle in its entirety,   which   was   being   done   by   the   facility   while   offering gliders for sightseeing; the National Commission rightly rejected evidence   to   the   contrary   from   the   purported   attorney   of   the Rozsypaleks   as   hearsay;   and   that   the   second   report   dated 21.05.2018 issued by Diligence for the Appellant­insurer was an event subsequent to the filing of the complaint and decision of the National Commission, and hence liable to be disregarded.  5.  Heard the learned Counsel on either side and perused the record. 6.  We have already referred to the relevant exclusionary clauses of the Policy, but would like to reproduce it again for the purpose of convenience: “ 7.  General Exclusions of the Policy PROVIDED ALWAYS THAT the Company shall not be liable under this policy for­ … 9 ix)   Any   claim   in   respect   of   accidental   death   or permanent   disablement   of   the   Insured/Insured Person. …  iii)   whilst   engaging   in   aviation   or   ballooning whilst mounting into, dismounting from or traveling in any aircraft or balloon other than as a passenger (fare paying or otherwise) in any duly licensed standard type of aircraft anywhere in the world …   Insured/insured   person   whilst   flying   or   taking xiv) part in aerial activities (including cabin crew) except as a fare­paying passenger in a regular scheduled airline or air charter company.” 6.1 To better appreciate the arguments advanced by the parties, it is  also important to reproduce  clause  7(xiii) of  the Policy: “ xiii)  Insured/insured person whilst engaging in speed contest   or   racing   of   any   kind   (other   than   on   foot), bungee jumping, parasailing, ballooning, parachuting, skydiving, paragliding, hang gliding, mountain or rock climbing   necessitating   the   use   or   guides   of   ropes, potholing, abseiling, deep sea diving using hard helmet and breathing apparatus, polo, snow and ice sport.” 6.2  Clearly, Clause 7(ix)(iii) excludes accidental death or permanent disablement suffered by the insured while mounting into, dismounting from, or travelling in any aircraft or balloon, while engaging in aviation or ballooning. However, the insurer 10 would be liable if the accident occurred while such activity was being undertaken by the insured as a passenger of any aircraft or balloon, whether fare paying or gratuitous, in a duly licensed, standard type of aircraft anywhere in the world. 6.3  Clause 7(xiv), in comparison, is similarly worded as far as   its   exclusion   is   concerned,   inasmuch   as   it   pertains   to accidental   death   or   permanent   disablement   suffered   by   the insured while flying or taking part in aerial activities. This clause however contemplates that the accident would be included in the ambit of the Policy if it occurred while the insured was travelling as a fare­paying passenger in a regular scheduled airline or air charter company. 6.4 Clause 7 (xiii) excludes claims arising out of a wide variety   of   adventure   sports   and   activities   that   have   been specifically mentioned, such as bungee jumping, parasailing, and ballooning. Notably, though activities such as paragliding and hang gliding are included, gliding is not mentioned.  7.  There is no dispute that the deceased was engaging in the activity of gliding, which is an aviation/aerial activity which would fall within the exclusion envisaged under Clauses 7(ix)(iii) and 7(xiv) of the Policy. The impugned judgment would be liable 11 to   be   confirmed   if   we   determine   that   the   gliding   activity   in question falls within the exemptions to the exclusions envisaged under   these   two   clauses,   that   is   to   say,   the   deceased   was travelling in a duly licensed standard type of aircraft, bringing him out of the exclusion in Clause 7(ix)(iii),   and   that he was travelling as a fare­paying passenger in an air charter company or regular scheduled airline, bringing him out of the scope of the exclusion in Clause 7(xiv).   these clauses must be satisfied in Both order to evade exclusion from the Policy.  7.1  In   view   of   the   above,   the   questions   before   us   for determination   are,   firstly,   whether   the   glider   involved   in   the accident was an   aircraft ; secondly, whether it was a   standard aircraft; thirdly, whether the aircraft was duly licensed; fourthly, whether   the   Pemberton   Soaring   Centre   was   an   air   charter company   or   regular   schedule   airline;   and   fifthly,   whether   the deceased was travelling on the glider as a fare­paying passenger. The   fourth   question   may   be   further   limited   to   whether   the Pemberton Soaring Centre was an air charter company, since Respondent No. 1 has not disputed that the Pemberton Soaring Centre was  not  a regular scheduled airline. 12 8.  On the question of whether the glider is an aircraft, we must first refer to the definition of “aircraft” under Section 2(1) of the 1934 Act: “(1) “aircraft”  means  any   machine  which  can  derive support   in   the   atmosphere   from   reactions   of   the air, other than reactions of the air against the earth's surface and   includes   balloons whether fixed or free, airships, kites,  gliders  and flying machines” (emphasis added). 8.1  Reference   may   also   be   made   to   the   definition   of “aircraft”   under   Section   3(1)   of   the   Aeronautics   Act,   1985   of Canada: “(a) until the day on which paragraph (b) comes into force, any machine capable of deriving support in the atmosphere from reactions of the air, and includes a rocket”; ( aéronef ) (b) [Repealed before coming into force, 2008, c. 20, s. 3].” 8.2  Evidently, a glider is included in the definition of an aircraft for the purposes of the relevant Indian and Canadian statutes. Additionally, the definition of “glider” itself, under Rule 3(26) of the 1937 Rules, describes the same as an aircraft: “(26) “Glider” means a non­power­driven heavier­than­ air   aircraft ,   deriving   its   lift   in   flight   chiefly   from aerodynamic reactions on surfaces which remain fixed under given conditions of flight” (emphasis added). 13 8.3  Similarly,   under   the   Canadian   Aviation   Regulations (SOR/96­433), a glider is defined as “   a non­power­driven heavier­ than­air aircraft  that  derives  its lift  in  flight from aerodynamic reactions on surfaces that remain fixed during flight ”. 8.4 Even the dictionary meanings of the term “aircraft” do not make any exception for gliders. For instance, the  Concise Oxford Advanced Learner’s Dictionary defines an aircraft as “ any 1 vehicle that can fly and carry goods or passengers ”,   while the Cambridge   Advanced   Learner’s   Dictionary  defines   it   as   “ any vehicle, with or without an engine, that can fly, such as a plane or 2 helicopter ”.   In   turn,   the   former   defines   a   “glider”   as   “ a   light aircraft that flies without an engine ”, while the latter defines it as “ an aircraft that has long fixed wings and no engine and flies by ”.  gliding 8.5  It   becomes   important   to   note   at   this   juncture   that though the glider in question was equipped with an engine, this was mainly for the purpose of adding self­launching capacity to the vehicle, as evident from the TSBC Report. Be that as it may, th 1 O XFORD   A DVANCED   L EARNER ’ S   D ICTIONARY   (Oxford   University   Press,   9 edition, 2015). 2 AMBRIDGE DVANCED EARNER S ICTIONARY C   A   L ’   D   (Cambridge University Press, th 4  edition, 2013). 14 the fact that the glider was motorised would not imply that it was not an aircraft at all. Even the TSBC Report unequivocally refers to the glider as an “aircraft” repeatedly. Importantly, the terms “aircraft” and “glider” have not been defined within the Policy. In such circumstances, we are of the view that the glider in question must be regarded as an aircraft under the Policy.  9.  We   may   next   address   the   question   of   whether   the glider in question was a standard type of aircraft. We begin by noting that the Policy itself does not define what a “ standard type of aircraft ” is, and we are at a loss to understand the context in which the term has been employed in the Policy. Much of the argument advanced by the learned Counsel for the Appellant to distinguish between power­driven and non­power driven aircraft as   being   standard   and   non­standard   relies   upon   common parlance; however, apart from this submission, learned Counsel has   not   been   able   to   explain   the   exact   meaning   of   the   term “ standard type of aircraft ”. 9.1  The nature of conventional gliders as not being power­ driven has not been seriously disputed before us. Thus, we find it unnecessary to refer to the extensive literature relied upon by the Appellant to establish the mechanics of a glider’s flight. At the 15 same time, since the glider in question was a   motorised   glider, being equipped with an engine for self­launching capacity, it is crucial to determine whether a distinction can be drawn between “standard” and “non­standard” aircraft on the basis of the nature of power they run on, whether a glider can be termed as a “non­ standard” aircraft merely on that basis, and whether a motorised glider would therefore amount to a standard or non­standard aircraft.  9.2 It would be apt to refer to the 1937 Rules in order to determine whether a distinction of the nature described above is apparent   therein.   We   would   like   to   particularly   refer   to   the scheme of granting licences within the rules, since the Appellant has sought to impress upon us that the 1937 Rules distinguish between   the   licences   for   power­driven   and   non­power   driven aircraft, indicating that non­reliance on a motor engine for flying may be the basis to conclude that gliders are “non­standard” aircraft. 9.3  As far as the grant of pilots’ licences are concerned, the 1937  Rules   provide   for   different   educational   qualifications   for issuance of licences for aeroplanes, helicopters, gliders, balloons, and microlight aircraft. For instance, as per Paragraph 1(e) of 16 Section E of Schedule II, the flying experience for a private pilot’s licence for flying aeroplanes may be accumulated through the completion of not less than forty hours of flight time as a pilot of an aeroplane, which shall include: “(i) not less than twenty hours of solo flight time;  (ii)  not less than five hours of cross­country flight time in accordance with para 5(b) of Section A as the   sole   occupant   of   an   aeroplane   including   a flight   of   not   less   than   one   hundred   and   fifty nautical miles in the course of which full stop landings at two different aerodromes shall have been made;  (iii)  not   less   than   ten   hours   of   solo   flight   time completed   within   a   period   of   twelve   months immediately preceding the date of application for the issue of licence;  (iv)  fifty   percent   of   solo   flying   experience   on microlight aircraft acquired during the preceding twenty four months from the date of application subject   to   a   maximum   of   ten   hours,   may   be credited towards the total experience required for the issue of the licence; (v)  fifty percent of solo gliding experience shall count towards   total   flying   experience   requirement subject to a maximum of ten hours towards total flight time.” 9.4  To   take   another   instance,   as   per   Paragraph   1   of Section F, the flying experience required for a pilot’s licence for flying   microlight   aircraft   is   completion   of   not   less   than   forty 17 hours of flight time as a pilot of a microlight aircraft, which shall include: “(i)  not less than fifteen hours of solo flight time of which not less than ten hours shall have been completed   within   a   period   of   twelve   months immediately preceding the date of application for the licence; and  (ii) not less than five hours of cross­country flight time as the solo occupant of microlight aircraft including a flight over a distance of not less than fifty   nautical   miles   from   the   aerodrome   of departure and at least one full stop landing at a suitable aerodrome or landing ground other than the aerodrome of departure;  (iii) the   holder   of   a   current   Private   Pilot’s   Licence (Aeroplanes)   or   a   higher   category   of   Licence (Aeroplanes)   shall   be   exempted   from   the experience   requirements.   Such   pilots   shall, however, be required to carry out familiarisation flights which shall be followed by not less than three   solo   take­offs   and   landings.   The familiarisation flights shall be carried out under the   supervision   of   an   approved   Examiner   or   a Flight   Instructor   approved   by   the   Director­ General.” 9.5  On the other hand, the flying experience required for a glider pilot’s licence under Paragraph 1(e) of Section I of Schedule II is as follows:  “(i) not less than ten hours of flight time of which not less than five hours shall be solo flight time; and  18 (ii) not less than seventy five take­offs and landings of which not less than twenty five solo take­offs and landings shall have been completed within a period of six months immediately preceding the date of application for licence.” 9.6 Thus, it is clear that no uniform requirement of flying experience  is  prescribed  for  one  set of  aircraft as  opposed  to another; on the other hand, different requirements are prescribed for different types of aircraft.  9.7  Interestingly, there is a distinction maintained under Rule 48 between the fees payable for student pilot’s licences and glider licences on one hand and remaining licences on the other, for the purpose of issuance, validation or renewal of licences. It is also relevant to note that a common student licence is envisaged for aeroplanes, helicopters and gliders, while separate student licences are prescribed for microlight aircraft and balloons.  9.8  In our considered opinion, the above scheme shows that the 1937 Rules do not maintain any uniform categorisation between powered and non­powered aircraft, far from terming any of these as “standard” or “non­standard”. It does not appear to be the case that one set of rules is prescribed for powered aircraft, and   another   distinct   set   for   non­powered   aircraft.   Thus,   no 19 reliance can be placed on the Rules to further the Appellant’s contention in this respect. 9.9  As   far   as   the   Canadian   regime   is   concerned,   no particular statutory provision was brought to our attention in this regard by either party. We may observe that the TSBC Report notes that the pilot of the glider had a private pilot licence for aeroplanes,   valid   for   single­engine   land   aircraft,   as   well   as   a separate glider pilot licence. However, this distinction per se does not support the argument of the Appellant, since a brief perusal of the Canadian Aviation Regulations (SOR/96­433) reveals that under the Canadian regime as well, a distinction of the nature submitted by the Appellant has not been maintained. To take the licence regime as an example again, the regulations provide for several kinds of licences, which do not seem to be categorised on the basis of the powered or non­powered nature of the aircraft. For   instance,   the   regulations   provide   for   airline   transport licences,   commercial   licences,   and   private   pilot   licences   for aeroplanes; airline transport licences, commercial licences, and private pilot  licences   for  helicopters;   glider  pilot  licences;  and pilot permits for gyroplanes, ultra­light aeroplanes, and so on.  20 9.10   From the above discussion, it is evident that no rigid distinction   can   be   culled   out   between   “standard”   and   “non­ standard” aircraft. Though the Appellant in this case submits that this distinction can be drawn on the basis of whether the aircraft is power­driven or not, it can equally be argued that the term   “standard”   aircraft   connotes   only   aeroplanes,   or   only aeroplanes and helicopters, or even includes microlight aircraft, and so on. The usage of as vague a phrase as “ standard type of aircraft ” in the Policy, thus, suggests to us that the same must be construed in a liberal manner so as to benefit the insured. In this regard, we may fruitfully quote the following observations of this Court   in   v. United   India   Insurance   Co.   Ltd.     Pushpalaya Printers , (2004) 3 SCC 694: “6. …It is also settled position in law that if there is any ambiguity or a term is capable of two possible interpretations, one beneficial to the insured should be accepted  consistent  with   the   purpose  for   which   the policy   is   taken,   namely,   to   cover   the   risk   on   the happening   of   certain   event.   Although   there   is   no ambiguity in the expression “impact”, even otherwise applying the rule of contra preferentem, the use of the word “impact” in clause 5 in the instant policy must be construed against the appellant. Where the words of a document   are   ambiguous,   they   shall   be   construed against the party who prepared the document. This 21 rule applies to contracts of insurance and clause 5 of the   insurance   policy   even   after   reading   the   entire policy in the present case should be construed against the   insurer.   A   Constitution   Bench   of   this   Court   in General Assurance Society Ltd. v. Chandmull Jain [AIR 1966 SC 1644: (1966) 3 SCR 500] has expressed that (AIR p. 1649, para 11) “in   a   contract   of   insurance   there   is requirement of uberrima fides i.e. good faith on the part of the assured and the contract is likely to be construed contra proferentem, that   is,   against   the   company   in   case   of ambiguity or doubt”.” 9.11  In the instant case, we agree with the conclusion of the National   Commission   that   had   the   insurer   really   intended   to exclude gliding activity from the purview of the Policy, it could have done so expressly, similar to the manner in which hang­ gliding and para­gliding were excluded in Clause 7(xiii) of the Policy. Similarly, the insurer could have also defined the phrase “ standard type of aircraft ” for the purpose of the Policy, but it chose not to do so. In these circumstances, it is not open to the insurer to reject a claim arising out of a glider accident by now arguing that a glider is not a standard aircraft by virtue of not principally being a powered aircraft. We are therefore compelled to conclude that regardless of whether the glider involved in the 22 accident   was   powered   or   non­powered,   motorised   or   non­ motorised, it was a “ standard type of aircraft ” envisioned in the Policy.  10.  We now turn our attention to the issue of whether the glider in question was duly licensed. In this regard, it may be noted that the National Commission specifically took note of the Appellant’s   submission   that   the   licence   produced   before   the Commission was only a municipal business licence to be taken necessarily by any business­owner seeking to conduct a business in the municipal limits of Pemberton. The Commission went on to find that there was no evidence of a licence being required in respect   of   each   aircraft/glider,   and   the   private   registration undertaken with respect to the glider in question, in addition to the municipal business licence, was sufficient compliance with the requirement of the aircraft being duly licensed. 10.1  We   find   ourselves   in   agreement   with   the   National Commission in this regard. We have perused the business licence on record, as well as the observation in the TSBC Report that the the glider was registered privately, carrying registration as “C­ FHAB”, with serial number 11­016. We are moreover conscious of the   specific   finding   in   the   TSBC   Report   that   the   glider   was 23 certified, equipped and maintained in accordance with existing regulations and approved procedures, and compliant with rules such as the Visual Flight Rules. The Report further observes that even the pilot of the glider was certified and qualified for the flight as per existing regulations, indicating that such separate glider pilot   licence   was   in   accordance   with   the   legal   requirements. Thus, we conclude that it was rightly held that the aircraft in question was duly licensed. 11.  The   fourth   issue   to   be   determined   is   whether   the Pemberton Soaring Centre was an air charter company. In this respect, we would first like to deal with the contention of the Appellant that one Mr. Sean Taylor, the attorney of Ms. Tracy Rozsypalek, the co­owner of the Pemberton Soaring Centre (who was also the widow of the deceased glider pilot, the other co­ owner) had communicated to the insurance investigator Diligence that   the   Pemberton   Soaring   Centre   was   not   an   air   charter company.   We   are   of   the   view   that   the   National   Commission rightly disregarded this communication, though spoken to by the Managing   Director   of   Diligence   on   affidavit,   being   hearsay evidence   in   nature.   No   affidavit   from   Mr.   Taylor   himself   was placed on record, and indeed, there is nothing to show that he in 24 fact was the attorney of Ms. Rozsypalek. Thus, no reliance can be placed on the alleged communication with Mr. Taylor. 11.1  The   Appellant   has   also   submitted   the   report   dated 21.05.2018   of   the   investigator   Diligence,   containing   certain records such as communication with Canadian authorities, as well as a database search of air carrier licences, to show that no licence   was   possessed   by   the   Pemberton   Soaring   Centre authorising   it   to   operate   as   an   air   charter   company.   The Appellant also seeks to draw our attention to a sample licence of a Canadian air charter company to argue that no such licence was held by the Pemberton Soaring Centre. We are inclined to disregard   these   records,   as   the   investigation   based   on   which such records were collected was commissioned by the insurer after the impugned decision of the National Commission dated 22.05.2017, and more so after Diligence had already submitted an investigation report prior thereto. As per the second report itself,  the   first   report   was   submitted   on   03.02.2014,   and   the Appellant instructed Diligence to re­open investigation into the case on 20.02.2018, four years later, specifically on the question of  whether   the   Pemberton  Soaring   Centre   was   an  air   charter company or regular scheduled airline. In our considered opinion, 25 the information that the Appellant now seeks to rely upon could easily   have   been   obtained   by   it   at   the   time   of   the   first investigation by Diligence, and could have been placed before the National Commission. Particularly in view of the long lapse of time before the second report was commissioned, we are of the opinion that it is not open to the Appellant to place reliance upon the same at this stage. 11.2 We are cognizant of the fact that the term “air charter company”   has   not   been   defined   within   the   policy,   and   the National   Commission,   while   concluding   that   the   Pemberton Soaring   Centre   was   an   air   charter   company,   relied   upon   the dictionary meaning of the word “charter”, which connotes the hiring or lease of the entirety of a vessel. It appears that such term is not defined within any Canadian or Indian regulation, and indeed, no material has been placed on record regarding the regulatory regime governing domestic chartered flights in India, Canada, or any other jurisdiction. However, to throw light on the scope   of   air   charter   services,   we   may   refer   to   international materials   discussing   the   same,   referring   in   particular   to   the definitions   adopted   by   the   International   Civil   Aviation Organisation (“the ICAO”).  26 11.3 Any discussion on charter flights must first begin by differentiating between scheduled and non­scheduled flights. The ICAO essentially defines  scheduled  flights  as those which are scheduled   and   performed   as   per   a   fixed   timetable,   or   are   so regular and frequent so as to constitute a recognizably systematic series,   and   are   open   to   direct   bookings   by   members   of   the 3 public. 11.4  In contrast, non­scheduled services are described as commercial   air   transport   services   performed   as   other   than   a 4   scheduled   service.   In   the   Manual on   the   Regulation   of International Air Transport , the ICAO defines a chartered flight   as a   non­scheduled   operation   using   a   chartered   aircraft.   At   the same time, a   charter   is stated to be a contractual arrangement between an air carrier and an entity  hiring  or  leasing  its aircraft. Importantly, reference is made to the “ single­entity charter ” or “ ”, which is described in the following terms: own use charter “…the most basic and timeless type, the single entity charter or own­use charter, one chartered by one entity (e.g. an individual, corporation, government) 3 Glossary   of   Terms   adopted   by   the   International  Civil   Aviation Organisation,   available   at https://www.icao.int/dataplus_archive/Documents/20130729/GLOSSARY. doc. 4  International Civil Aviation Organisation , The Manual on the Regulation of rd International Air Transport  (Doc. 9626, 3  edition, 2016). 27 solely for its own use   for the carriage of passengers and/or freight, with the cost borne solely by that entity and   not   shared   directly   or   indirectly   by   others.” (emphasis added) 11.5 It is undisputed in the instant case that the glider in question   could   seat   only   two   persons.   Thus,   in   offering sightseeing services on a glider plane for a fixed consideration, the Pemberton Soaring Centre gave out the entirety of the aircraft on hire for the duration of the aerial journey, though one seat was reserved for the pilot. In our considered opinion, this practice may constitute an own­use charter.  Moreover, we note that there is   no   dispute   that   the   Pemberton   Soaring   Centre   was   an incorporated company. Keeping in mind that the Appellant has itself omitted to define what it means by an “air charter company” in the Policy, we are again, for the purposes of the Policy, inclined to extend the benefit of the ambiguity in the meaning of the term to   the   claimant.   Thus,   we   affirm   the   National   Commission’s finding that the Pemberton Soaring Centre was an air charter company within the meaning of clause 7(xiv) of the Policy. 12. The   last   issue   to   be   determined   is   whether   the deceased was a fare­paying passenger on the glider in question. We find no force in the Appellant’s contention that the deceased 28 was not a passenger merely because the journey was supposed to begin and terminate at the same location; indeed, this contention was duly dealt with and rejected by the National Commission. Needless   to   say,   the   purpose   of   the   journey   was   to   fly   over various   scenic   spots,   and   after   completion,   the   glider   was   to return to a designated location, presumably from where it took off. As noted by the National Commission, this would not be dissimilar to how a sightseeing bus might originate and terminate its journey at the same spot after passing by various places of interest.   We   find   it   difficult   to   conclude   that   a   person undertaking such a journey would not amount to a “passenger”. 12.1  Further, it is evident from the record that the journey on the glider was undertaken for a fixed consideration, though the ticket for the same has not been placed on record. Thus, we affirm the National Commission’s finding that the deceased was a fare­ paying passenger on the glider in question. 13. In   view   of   the   above   discussion,   we   find   that   the accident out of which the instant claim arose was completely covered under the ambit of the Policy, since the deceased was travelling   in   a   duly   licensed   standard   type   of   aircraft,   which brings   him   out   of   the   exclusion   in   Clause   7(ix)(iii),   and   was 29 travelling as a fare­paying passenger in a flight of an air charter company,   bringing   him   out   of   the   scope   of   the   exclusion   in Clause   7(xiv).   Thus,   we   find   no   reason   to   interfere   with   the impugned   judgment,   which   found   that   the   Appellant   wrongly repudiated the claim filed by Respondent No. 1.  14.  The   instant   appeal   is   therefore   dismissed.   Ordered accordingly. ……..………………………………….J. (MOHAN M. SHANTANAGOUDAR) ………………………………………… J. (R. SUBHASH REDDY) NEW DELHI FEBRUARY 07, 2020  30