Arbitral Award Ignoring Mandatory Contractual Pre-Conditions and Based on No Evidence Is Patently Illegal

The Petitioner (CSP) and Respondent (Sony) entered into an Accidental Cover Agreement on 24.06.2013, under which the Petitioner provided Accidental Damage Cover (ADC) for laptops and mobile phones sold by Sony

The agreement mandated Sony to provide identification details and pay premiums on a monthly basis, with coverage contingent upon receipt of both

Following disputes over premium hikes, the Petitioner terminated the agreement on 13.06.2014

The Arbitral Tribunal found that Sony had defaulted on timely payments and data submission but held the termination illegal, directing the Petitioner to pay ADC claims based on an expert's report

The Petitioner challenged this award under Section 34 of the Arbitration and Conciliation Act, 1996, alleging patent illegality

1. Whether the Arbitral Tribunal exceeded its jurisdiction by granting a grace period for premium payments and data submission not found in the contract

2. Whether an award based on an expert report—where the expert admitted quantification was not proved and specific evidence of "accidental damage" was absent—is patently illegal

3. Whether the Tribunal’s findings were contradictory by holding Sony in breach of "mandatory twin conditions" while simultaneously awarding its claims

The Court applied Section 34 of the Arbitration and Conciliation Act, 1996, regarding the setting aside of awards for "patent illegality"

It relied on Ssangyong Engineering and Construction Co. Ltd. v. NHAI, establishing that an arbitrator cannot travel beyond the contract or rewrite its clauses

The Court further applied the principle from State of Rajasthan v. Ferro Concrete Construction Pvt. Ltd., which holds that an award made without any evidence to support the claim statement is invalid and beyond the arbitrator's jurisdiction

Section 31(3) of the Act, which mandates a reasoned award, was also central to the judgment

The Court found that the Tribunal wandered outside the contract by granting a 30-day grace period for mobile phone data, which effectively rewrote the agreed terms

It noted that the Tribunal had recorded a factual finding that Sony breached the "mandatory twin conditions" (payment and identification) but ignored the legal consequence of such a breach—namely, that the items were not covered under ADC

Furthermore, the Court observed that the expert report relied upon did not quantify the claims or verify if damages were actually "accidental"

The Tribunal's decision to reduce a portion of the claim by 50% was deemed "guesswork" and lacked a rational basis, violating the requirement for a reasoned award under Section 31(3)

Lastly, the Respondent failed to adduce evidence to distinguish accidental damage from regular warranty repairs, making the award based on "no evidence"

It ruled that the Tribunal cannot waive mandatory contractual conditions or award claims in the absence of evidence proving the nature of the damage

The petition was allowed, and the award dated 17.06.2023 was set aside