Madras High Court
Tax LawAdministrative and Public Law

Unanswered GST portal notices require officers to explore alternative Section 169 service modes.

Senthil Hardwares vs The Deputy State Tax Officer 2

Madras High CourtJUDGMENT: October 06, 20262 MIN READSOURCE JUDGMENT
Unanswered GST portal notices require officers to explore alternative Section 169 service modes.. Senthil Hardwares vs The Deputy State Tax Officer  2. Madras High Court. LawLens
THE ORIGINAL LAWLENS SUMMARY
01

Facts

The petitioner challenged an assessment order dated 27 June 2024 for FY 2019–20.

Source reference: p. 2

The notices had been uploaded to the GST portal, but the petitioner claimed it had not become aware of them and had not received the original show-cause notice.

Source reference: pp. 2–3

The respondent acknowledged that no personal hearing had been provided before the order was passed.

Source reference: pp. 2–3

The petitioner offered to pay 25% of the disputed tax and sought a remand.

Source reference: pp. 2–3
02

Issues

1. Whether the assessment order should be set aside and the matter remanded where the notices were uploaded to the GST portal but no personal hearing was provided

Source reference: paras. 7–10, pp. 3–5

2. Whether, when a taxpayer does not respond to notices uploaded on the portal, the officer should explore other modes of service under Section 169(1) of the GST Act

Source reference: paras. 8–9, pp. 4–5
03

Law Applied

Section 169(1) of the GST Act recognises the prescribed modes of service of notices and orders; service by uploading a notice to the GST portal is a valid mode.

Source reference: p. 3

However, where there is no response to notices sent through one mode, the officer should consider other available modes under Section 169(1), preferably registered post with acknowledgement due (RPAD), to make service effective.

Source reference: pp. 4–5

The Court also proceeded on the requirement that the taxpayer be afforded a personal hearing before the matter is decided.

Source reference: pp. 3–5
04

Reasoning

The Court did not hold portal service invalid; it accepted that uploading notices to the portal constitutes sufficient service.

Source reference: pp. 3–5

It nevertheless found that, given the taxpayer’s lack of response, the officer should have considered other statutory modes of service rather than rely solely on portal notices.

Source reference: pp. 3–5

The respondent also admitted that no personal hearing had been provided.

Source reference: pp. 3–5

In view of these circumstances and the petitioner’s offer to pay 25% of the disputed tax, the Court set aside the order conditionally and remanded the matter for fresh consideration.

Source reference: pp. 3–5
05

Holding

The writ petition was disposed of, and the assessment order was set aside subject to the petitioner paying 25% of the disputed tax within four weeks of receiving the order; the setting aside would take effect upon payment.

The petitioner was to file its reply and supporting documents within three weeks of payment.

Source reference: para. 10, pp. 5–6

The respondent was then to give 14 days’ clear notice fixing a personal hearing and pass fresh orders on the merits and in accordance with law.

Source reference: para. 10, pp. 5–6

No costs were awarded.

Source reference: para. 11, p. 6
06

Acts & Sections Cited

1 provisions across 1 statute referred to in this judgment. Each provision opens on LawLens.

Central Goods and Services Tax Act, 20171

Madras High Court

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Senthil HardwaresvsThe Deputy State Tax Officer 2

Madras High Court · October 06, 2026

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