Telecom Disputes Settlement and Appellate Tribunal
Contract LawAdministrative and Public Law

### MSO Entitled to Arrears and Depreciated Cost of Unreturned STBs Following LCO’s Unauthorized Migration

HINDUJA GLOBAL SOLUTIONS LIMITED vs ATUL SURESH SHAHU AND ANR.

Telecom Disputes Settlement and Appellate TribunalJUDGMENT: July 23, 20262 MIN READSOURCE JUDGMENT
### MSO Entitled to Arrears and Depreciated Cost of Unreturned STBs Following LCO’s Unauthorized Migration. HINDUJA GLOBAL SOLUTIONS LIMITED vs ATUL SURESH SHAHU AND ANR.. Telecom Disputes Settlement and Appellate Tribunal. LawLens
THE ORIGINAL LAWLENS SUMMARY
01

Facts

The Petitioner, a Multi System Operator (MSO), entered into a DAS Interconnect Agreement with Respondent No. 1 (a Local Cable Operator - LCO) on 08.01.2013.

Source reference: para 5

The Petitioner alleged that Respondent No. 1 migrated to a competing MSO (Respondent No. 2) in February 2015 without providing the mandatory 21-day notice required under DAS Regulations 2012 and without clearing outstanding subscription dues.

Source reference: para 6

The Petitioner sought recovery of Rs. 7,90,436/- in arrears and the cost of 615 Set Top Boxes (STBs).

Source reference: para 1

During proceedings, an Advocate Commissioner facilitated the return of 588 STBs, leaving 27 STBs unaccounted for.

Source reference: para 14

Respondent No. 1 claimed the Petitioner illegally disconnected signals and denied any outstanding dues.

Source reference: para 10-12
02

Issues

1. Whether the Petitioner is entitled to claim outstanding subscription fees and the cost of STBs along with interest from Respondents No. 1 and 2?

Source reference: para 15, Issue 1

2. Whether the signals were disconnected by Respondent No. 1 in compliance with TRAI Regulations?

Source reference: para 15, Issue 2

3. Whether Respondent No. 1 is entitled to a refund of security fees for STBs?

Source reference: para 15, Issue 3

4. Whether the Petitioner can claim relief against Respondent No. 2 for the alleged irregularities of Respondent No. 1?

Source reference: para 15, Issue 4
03

Law Applied

Section 14 and 14A of the Telecom Regulatory Authority of India (TRAI) Act, 1997 regarding the Tribunal's jurisdiction over service provider disputes.

Source reference: para 1

Clause 6.4 and 6.5 of the Interconnection Digital Addressable System (DAS) Regulations, 2012, which mandate a 21-day notice period before migrating or disconnecting signals.

Source reference: para 6

The Tribunal applied Section 102 of the Indian Evidence Act and principles from Anil Rishi v. Gurbaksh Singh, holding that the initial onus lies on the party asserting a fact, but once discharged, the onus shifts to the opponent.

Source reference: para 20

Evidence was admitted under Section 65B of the Evidence Act concerning electronic records (computer-generated invoices).

Source reference: para 22
04

Reasoning

The Tribunal found that Respondent No. 1 admitted to the end of the relationship in February 2015 but failed to prove that the Petitioner was responsible for the disconnection.

Source reference: para 21

The Petitioner successfully discharged its onus by providing uncontroverted affidavit evidence and a Statement of Account certified under Section 65B.

Source reference: para 22

Conversely, Respondent No. 1 provided only vague denials and failed to produce its own accounts or evidence of payment.

Source reference: para 22

Regarding the STBs, since the agreement identified them as the Petitioner's property, Respondent No. 1 was liable for those not returned.

Source reference: para 21

Claims against Respondent No. 2 were dismissed as there was no "privity of contract" between the Petitioner and the competing MSO.

Source reference: para 22
05

Holding

The Tribunal allowed the petition against Respondent No. 1 but dismissed it against Respondent No. 2. It held that Respondent No. 1 failed to comply with TRAI Regulations regarding disconnection.

Respondent No. 1 was ordered to pay Rs. 7,90,436/- for subscription dues and Rs. 27,000/- as the depreciated cost for the 27 unreturned STBs. The Tribunal awarded pendente lite and future interest at 9% per annum simple interest from the date of the petition until realization. Respondent No. 1's claim for a refund of security fees was rejected due to a lack of evidence.

Source reference: para 22, Order; para 23
06

Acts & Sections Cited

1 provisions across 1 statute referred to in this judgment. Each provision opens on LawLens.

Telecom Regulatory Authority of India Act, 19971

Telecom Disputes Settlement and Appellate Tribunal

Original Court PDF

HINDUJA GLOBAL SOLUTIONS LIMITEDvsATUL SURESH SHAHU AND ANR.

Telecom Disputes Settlement and Appellate Tribunal · July 23, 2026

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